Jean-Georges Management

Dining Room Manager

1 year ago
Job ID
2016-1208
Jean-Georges
# of Openings
1
Category
Front of House

Overview

 

Jean-Georges opened in 1997 to critical acclaim. The jewel of Chef Jean-Georges Vongerichten's empire, the restaurant offers the very best in fine dining. Consistently awarded four stars by the New York Times and three Michelin stars, Jean-Georges presents exquisitely crafted dishes blending French, American, and Asian influences. The local farmer's market is the driving force behind the seasonal, ever-changing menu. Chef Jean-Georges is a master at maintaining the essence of ingredients while using them inventively to produce the best flavor. Jean-Georges' chic and intimate dining room was redesigned by Thomas Juul-Hansen, with striking lighting by L'Observatoire. Impeccable service, table side preparations, and floor-to-ceiling windows with stunning views of Central Park and Columbus Circle all contribute to an unforgettable dining experience.

Responsibilities

  • Manages the operations of the Floor on a day by day basis, maintaining consistent management presence. Time manage the day to be able to be on the floor at all times during service periods
  • Supervise and coordinate the activities of all staff to ensure the smooth and efficient operation of the restaurant
  • Maintains all steps of Service and Jean-Georges Restaurant Standards with each guest and employee they may come in contact with
  • Complete manager opening and closing checklists as required, including daily reports and daily administrative duties
  • Ensure Chef's vision is delivered impeccably according to the menu in place; lead the staff through flawless transitions in between menus
  • Work closely with the host staff to oversee reservations, floor timing management, menus and seating charts
  • Leads and inspires the staff to achieve, and ideally, exceed company goals
  • Assist, lead and conduct effective and consistent training sessions, department meetings and pre-shift sessions
  • Resolve guest complaints, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible. Responds to guests’ requests in an accurate and timely manner, creating a positive outcome that will result in a memorable experience
  • Ensure the neatness, cleanliness and order of all dining rooms and equipment through constant monitoring and communication with those departments responsible for cleaning and maintenance
  • Expert in food and beverage and excellent knowledge of all departments internally
  • Assist in setting up and carrying out inventories. Assist in maintaining all restaurant equipment and bar equipment in proper working order; ensures and controls usage of cleaning supplies and maintain hand washing and first aid facilities in restaurant and bar. Requisition, store, stock, inventory, collect, wash and restock china, silver, glass and other equipment according to a predetermined par stock
  • Assure the proper handling of VIPs. Protect their privacy and confidentiality
  • Maintain controls against theft and waste. Control breakage of all dining ware.
  • Work closely with the General Manager, other Restaurant Managers, Executive Chef and Pastry Chef, Sous Chefs, and other departmental managers and supervisors to coordinate daily operations and events
  • Excellent interpersonal and communication skills. Excellent phone skills, customer service oriented and proactive. Ability to maintain a positive and professional demeanour at all times
  • Is Friendly, engaging, gracious, has the ability to focus and connect with all guests at all levels and employees and exceed their expectations
  • Participate in teamwork and assist other departments when needed
  • Maintain a fun and energetic attitude at all times
  • Performs other duties as assigned by supervisor/manager

 

Qualifications

 

  • A minimum of 3 years of related Restaurant Management experience
  • Strong communication skills
  • Passion for food & beverage
  • Ability to work in a friendly relaxing demeanour with quick customer service
  • Flexible schedule
  • Ability to understand and follow written and verbal instructions
  • Detail oriented
  • Computer literacy to include: Aloha, Micros, PC’s and Mac
  • Basic Office experience, including answering telephone calls, assisting members and guest with computer issues
  • Ability to multitask and work in a fast paced environment

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